Shipping & Delivery Policy

At Friends for Decoration, we are committed to ensuring your shopping experience is seamless from the moment you place your order until our modern wooden furniture is perfectly placed in your home. To achieve this, we have a clear and transparent shipping and delivery policy.

1. Delivery Timeline:

· We deliver your furniture orders (TV units, coffee tables, bedrooms, dressing tables) within 10 to 14 business days from order confirmation.
· For units custom-made to the client's order (custom sizes or designs), the production and shipping timeline may vary. An estimated delivery date will be agreed upon with you in advance upon order confirmation.
· To ensure you are ready to receive your order, our support team will contact you two to three days prior to the scheduled delivery date to confirm the final appointment and coordinate with you.

2. Shipping Cost:

· Shipping costs are calculated based on several factors, including: the delivery location, number of floors (in the absence of an elevator), and the number and size of purchased items.
· The final shipping cost, along with all relevant details, will be clarified with you by our support team before finalizing your order.

3. Shipping to government outside Creater Cairo 

To ensure we continue to provide reliable delivery service to all our customers across Egypt, a 40% down payment of the total order value is required for shipments to governorates outside Greater Cairo. The remaining amount will be collected upon delivery.

4. How to Know & Confirm Shipping Costs:

· To transparently see the shipping cost for your order, simply add the desired items to your shopping cart and proceed to the checkout page.
· The total order cost, including the shipping fee, will be displayed clearly on the checkout screen before you complete the purchase.
· If your order contains custom pieces or has special circumstances, the cost will be calculated manually, and we will contact you to confirm it before shipping.

5. Delivery & Installation Process:

· We go beyond just delivery! Our specialized team will deliver your order, assemble it in the desired location within your home, and dispose of all packaging materials, ensuring a hassle-free experience.

6 . Delay Policy:

· We are committed to the agreed-upon delivery dates. Should any unforeseen circumstances cause an unexpected delay, you will be notified immediately via phone or email with a new proposed delivery date.

For Inquiries or Assistance with Your Order:

Feel free to contact our customer service team; we are here to help you around the clock.

· WhatsApp / Phone Calls: +20 120 535 4040
· Email: friendsfordecoration@gmail.com

Thank you for your trust in us. We look forward to providing you with the best shopping experience.