Return & Exchange Policy

Welcome to our store! We value your trust and are committed to clarifying our policies transparently to ensure a comfortable and clear shopping experience for everyone.

The Key Point: Our Products Are Custom-Made for You

All our products at our Friend store are Made to Order. This means we begin manufacturing your product with its specific color and size only after your order is confirmed. We do not carry any pre-made inventory or ready stock of our items.

Because each product is individually crafted to your personal requirements, the concept of changing your mind, refusing the product, or exchanging it after the order is placed does not apply to our store. Returns or exchanges for these reasons are not accepted.

When is a Return or Exchange Accepted?

We are committed to ensuring the quality of our products and that they reach you in perfect condition. Therefore, we only accept returns or exchanges under the following specific circumstances:

1. A Change in the Agreed-Upon Specifications (On Our Part):

· If the product you receive is in a color that is different from what was agreed upon and selected in your order.

· In this case, the store bears full responsibility, and we will immediately replace the product with the correct one.

2. An Error in the Requested Size (With Prior Approval from Support):

· If a size different from what you specified in your order is sent to you.

· Please note that the measurements listed on the product page are the primary reference. We cannot accept change requests due to the item "not fitting" if it matches the stated measurements, unless the error was made by us.

3. Presence of Manufacturing Defects or Shipping Damage:

· If you find a clear manufacturing defect (e.g., in stitching, welding, etc.).

· If the product arrives damaged or impaired due to the shipping process.

· In these cases, the problem must be clearly documented.

How to File a Claim for the Above Cases:

To ensure your claim is processed quickly and efficiently, please follow these steps if you encounter any of the issues mentioned above:

1. Document the Issue: Take clear, well-lit photographs of the product that clearly show the problem (the wrong color, the manufacturing defect, the shipping damage).

2. Report the Issue: Contact our Customer Support team as soon as possible (within 48 hours of receiving the package) through one of the following channels:

   · Phone Call: 01205354040

   · WhatsApp: [Use the same number: 01205354040]

   · Email: friendsfordecoration@gmail.com

Please include the photographs, your order number, and a detailed explanation of the issue when you contact us.

After receiving your report and reviewing the evidence (photos), our support team will verify the situation and inform you of the decision regarding replacement or return within a maximum of 3-5 business days.

Thank you for your understanding and trust in us. We are always here to serve you and provide you with the best we have.